Shipping & Returns

We will ship to the worldwide from Japan.

Ship within 2 business days.

We will work hard to provide fast and courteous service for customer satisfaction.

 

Shipping method

 ・Expedited international shipping (FedEx) 

 Shipping Time:about 2-7days

 with Tracking number 

 Shipment Insurance

・Expedited international shipping (Japan post / EMS)

 Shipping Time:about 3-12days

 with Tracking number 

 Shipment Insurance


・Standard international shipping (Japan post / e-Packet)

 Shipping Time:about 7-30days

 with Tracking number 

 

*Note:

Depending on the country, there are many cases where the tracking information is not updated.
If the tracking information does not change for more than a week, we ask that you contact the one in-charge of delivery in your area (FedEx or postal office).

Estimated arrivals (based on average past data)(Japan post / e-Packet)

Asia: Approximately 6 days
Oceania, North America, Central America, Near and Middle East: Approximately 7 days
(Canada: Approximately 30 days or more)
Europe(Excluding EU countries): Approximately 14 days
South America: Approximately 22 days

Countries which do not update tracking information(Japan post / e-Packet)

Australia
Brazil

 

- Regarding delivery to P.O. Boxes/APO/FPO in the U.S. - 

We cannot ship to P.O. Boxes in the U.S. or to addresses addressed to U.S. military bases such as APO or FPO. Orders placed to such addresses will result in the cancellation of your order. Thank you for your understanding and cooperation.

 

-About Delivery delay- 

Our shop is proceeding our shipment process upon all necessary documentation completed. Due to various custom situations in each country, however, it may possible that customs clearance takes some period of time to cause significant delay in our delivery. (especially in all areas in Europe)
Since it is very difficult to send shipment inquiries from Japan to receiving countries, we greatly apologize to bother you to contact the nearest post office or FedEx, customs from your side. Thank you very much in advance for your kind understanding and cooperation.

 

-Regarding customs duty-

With regard to customs duty and taxes that the package will be subjected to, they are not included with the shipping fee and the product price. Their payment will be shouldered by the customer.
In addition, we hope for your understanding that we cannot declare the value of the item as cheaper, nor can we write that it is a gift in the tax declaration. (These acts are violations to the international convention on customs procedures.)

Please note that if you refuse to pay the customs duty or thereby refuse to receive the item, we are unable to refund the shipping costs.

For further details regarding the customs duty, we would appreciate it if you could address your inquiries directly to the customs office of the country in question.


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refund timing

Refund for your item would be implemented when we receive the product returned in any case. Please kindly understand that we could not accept your refund claim for items which are in transit/return transit (including the status of NO tracking information updated) or have not been returned to us.



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.