Shipping & Returns

The latest information (Updated: July 7, 2020) 


--
Shipment suspension notice-- 

The novel coronavirus pandemic has caused many countries/territories to take measures such as stopping acceptance of inbound postal items as well as considerable suspension and reduction of flights from/to Japan. In response to this situation, Japan Post Co., Ltd. announced temporary suspension of acceptance and delivery delays of mail items destined to various countries/territories FTTB from Apr. 2th, 2020. We are sorry to notice you the temporary suspension of our shipment to the below countries.


For our customers who have already placed orders, we are to send your items inorder as soon as Japan Post announces release of the restriction. Since the restriction release timing is not fixed for now, however, considerable delivery delays are expected for us to send your items. (More than a few months)
We greatly appreciate your understanding in advance. Thank you.

United States
China
Australia
Ireland
Azerbaijan
Albania
Armenia
Uzbekistan
Estonia
Northern Macedonia
Greece
Kyrgyzstan
Kosovo San Marino
Georgia
Serbia
Turkmenistan
Vatican
Belarus 
Malta
Moldova
Latvia
Lithuania
Liechtenstein
Romania
Luxembourg
Russia
Ukraine
Montenegro
Argentina
Uruguay
Ecuador
Colombia
Chile
Paraguay
Venezuela
Guyana
Suriname
Brazil
Peru
Aruba
Antigua and Barbuda
British Virgin Islands
El Salvador
Dutch Caribbean region
Cuba
Curacao
Grenada
Costa Rica
Jamaica
Sint Maarten
Saint Kitts and Nevis
St. Vincent
Saint Lucia
Turks and Caicos Islands
Dominica
Dominican Republic 
Republic of Trinidad and Tobago 
Nicaragua
Bermuda
Haiti
Bahamas
Barbados
Belize
Montserrat
Guatemala
Cayman Islands
Panama
Honduras
Afghanistan
Sri Lanka 
Nepal 
Pakistan
Bangladesh
Bhutan
Brunei
Laos
India
Indonesia
Maldives
Iraq
Cyprus
Kuwait
United Arab Emirates 
Israel
Iran
Oman
Saudi Arabia 
Syria
Turkey
Bahrain
Jordan
Kiribati
Tuvalu
Papua New Guinea
Pitcairn
Fiji
Wallis and Futuna
Sri Lanka
Nepal
Pitcairn
Bhutan
Syria
Bahrain
Fiji
Serbia
Zimbabwe
Botswana



--Current situation of International mailing service in Japan--

Due to the worldwide outbreak of corona-virus(COVID-19), transportation performance in Japan has significantly declined, with considerable delivery delays of international mail items now.

Large numbers of mailing items are piling up in Japanese airports, and their tracking information cannot be updated.
(It is said that tracking information is input only for items which are sent to address countries.)
If cancellation and reduction of flights continues in the future, it is considered that any mails which cannot be sent to foreign countries may be returned to their senders. Currently, we could not accept your request for the investigation of non-delivery items, hoping to response later.

Global situation is now changing drastically, and it is highly possible that your purchased items are returned to us because of increased flight cancellation/reduction.
In such case, we would like to send you notice directly to your e-mail address.

We are sincerely sorry for making you worried, and greatly appreciate your kind understanding.
Please take good care of yourself, hoping this chaos ends sooner….



--Order cancellation due to delayed delivery of COVID-19--


We would like to ask for your kind understanding that we cannot accept any cancellation/refund claim for items, which have already been completed their shipment preparation and departed from Japanese airport, even due to their delivery delays or no update for their tracking information.

As for items, which have already been completed their shipment preparation and NOT departed from Japanese airport, we can accept your cancellation/refund claim, AS LONG AS their tracking information from Japanese airport has not been updated for a long time, staying in Japan.
In such case, however, their shipping fee CANNOT be refunded. Thank you very much in advance for your kind understanding that only the cost of a good will be refunded. 

 

<Details of the current promotion>

--Free Shipping Promotion--

In answer to your demands, we are holding an ongoing promotion of free shipping to customers who have bought products!


※The free shipping promotion is only available for Asia, Oceania, North America, Central America, Middle East, and Europe.

 

※The shipping method to be used for the free shipping cannot be chosen. We will ship basically using the Standard shipping "e-Packet".


We will ship to the worldwide from Japan.

Ship within 2 business days.

I will work hard to provide fast and courteous service for customer satisfaction.

 

 

Shipping method

・Standard international shipping "e-Packet"  (Japan post) 

 Shipping Time:about 7-16days

 with Tracking number 

 

・Expedited international shipping "EMS"  (Japan post) 

 Shipping Time:about 3-10days

 with Tracking number 

 Shipment Insurance

 

*Note:

Depending on the country, there are many cases where the tracking information is not updated. 
If the tracking information does not change for more than a week, we ask that you contact the one in-charge of delivery in your area (postal office).

Estimated arrivals (based on average past data)(e-Packet)

Asia: Approximately 6 days
Oceania, North America, Central America, Near and Middle East: Approximately 7 days
Europe: Approximately 14 days
South America: Approximately 22 days

Countries which do not update tracking information
Australia
Canada
Germany *1
Italy *1
Brazil

*1 There are times when they do update the tracking information but there have been many cases where delivery will take days due to customs inspection etc. 

 

-About Delivery delay- 

Our shop is proceeding our shipment process upon all necessary documentation completed. Due to various custom situations in each country, however, it may possible that customs clearance takes some period of time to cause significant delay in our delivery. (especially in all areas in Europe)
Since it is very difficult to send shipment inquiries from Japan to receiving countries, we greatly apologize to bother you to contact the nearest post office or customs from your side. Thank you very much in advance for your kind understanding and cooperation.

 

-Regarding customs duty-

With regard to customs duty and taxes that the package will be subjected to, they are not included with the shipping fee and the product price. Their payment will be shouldered by the customer.
In addition, we hope for your understanding that we cannot declare the value of the item as cheaper, nor can we write that it is a gift in the tax declaration. (These acts are violations to the international convention on customs procedures.)

For further details regarding the customs duty, we would appreciate it if you could address your inquiries directly to the customs office of the country in question.

 

Shipping cost

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refund timing

Refund for your item would be implemented when we receive the product returned in any case. Please kindly understand that we could not accept your refund claim for items which are in transit/return transit (including the status of NO tracking information updated) or have not been returned to us.



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.