Shipping & Returns

We will ship to the worldwide from Japan.

Ship within 2 business days.

I will work hard to provide fast and courteous service for customer satisfaction.

 

Shipping method

・e-Packet  (Japan post) 

 Shipping Time:about 7-16days

 with Tracking number 

 

・EMS  (Japan post) 

 Shipping Time:about 3-10days

 with Tracking number 

 Shipment Insurance

 

*Note:

Depending on the country, there are many cases where the tracking information is not updated. 
If the tracking information does not change for more than a week, we ask that you contact the one in-charge of delivery in your area (postal office).

Estimated arrivals (based on average past data)(e-Packet)

Asia: Approximately 6 days
Oceania, North America, Central America, Near and Middle East: Approximately 7 days
Europe: Approximately 14 days
South America: Approximately 22 days

Countries which do not update tracking information
Australia
Canada
Germany *1
Italy *1
Brazil

*1 There are times when they do update the tracking information but there have been many cases where delivery will take days due to customs inspection etc. 

 

-About Delivery delay- 

Our shop is proceeding our shipment process upon all necessary documentation completed. Due to various custom situations in each country, however, it may possible that customs clearance takes some period of time to cause significant delay in our delivery. (especially in all areas in Europe)
Since it is very difficult to send shipment inquiries from Japan to receiving countries, we greatly apologize to bother you to contact the nearest post office or customs from your side. Thank you very much in advance for your kind understanding and cooperation.

 

-Regarding customs duty-

With regard to customs duty and taxes that the package will be subjected to, they are not included with the shipping fee and the product price. Their payment will be shouldered by the customer.
In addition, we hope for your understanding that we cannot declare the value of the item as cheaper, nor can we write that it is a gift in the tax declaration. (These acts are violations to the international convention on customs procedures.)

For further details regarding the customs duty, we would appreciate it if you could address your inquiries directly to the customs office of the country in question.

 

Shipping cost

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.