Shipment suspension notice

“Shipment suspension notice”
The novel corona-virus(COVID-19) pandemic has caused many countries/territories to take measures such as stopping acceptance of inbound postal items as well as considerable suspension and reduction of flights from/to Japan. In response to this situation, Japan Post Co., Ltd. announced temporary suspension of acceptance and delivery delays of mail items destined to various countries/territories FTTB from Apr. 2th, 2020. We are sorry to notice you the temporary suspension of our shipment to the below countries.


For our customers who have already placed orders, we are to send your items inorder as soon as Japan Post announces release of the restriction. Since the restriction release timing is not fixed for now, however, considerable delivery delays are expected for us to send your items. (More than a few months)
We greatly appreciate your understanding in advance. Thank you.

United States
China
Australia
Ireland
Sweden
Denmark
Norway

Azerbaijan
Albania
Armenia
Italy
Uzbekistan
Estonia
Austria 
Northern Macedonia
Greece
Kyrgyzstan
Croatia
Kosovo San Marino
Georgia
Switzerland
Spain
Serbia
Czech Republic
Turkmenistan
Vatican
Hungary
Bulgaria
Belarus 
Belgium
Poland 
Portugal
Malta
Moldova
Latvia
Lithuania
Liechtenstein
Romania
Luxembourg
Russia
Ukraine
Montenegro
Argentina
Uruguay
Ecuador
Colombia
Chile
Paraguay
Venezuela
Guyana
Suriname
Brazil
Peru
Aruba
Antigua and Barbuda
British Virgin Islands
El Salvador
Dutch Caribbean region
Cuba
Curacao
Grenada
Costa Rica
Jamaica
Sint Maarten
Saint Kitts and Nevis
St. Vincent
Saint Lucia
Turks and Caicos Islands
Dominica
Dominican Republic 
Republic of Trinidad and Tobago 
Nicaragua
Bermuda
Haiti
Bahamas
Barbados
Belize
Montserrat
Guatemala
Cayman Islands
Panama
Honduras
Afghanistan
Sri Lanka 
Nepal 
Pakistan
Bangladesh
Bhutan
Brunei
Laos
India
Indonesia
Maldives
Iraq
Cyprus
Kuwait
United Arab Emirates 
Israel
Iran
Oman
Saudi Arabia 
Syria
Turkey
Bahrain
Jordan
Kiribati
Tuvalu
Papua New Guinea
Pitcairn
Fiji
Wallis and Futuna
Sri Lanka
Nepal
Pitcairn
Bhutan
Syria
Bahrain
Fiji
Serbia
Zimbabwe
Botswana




--Current situation of International mailing service in Japan--

Due to the worldwide outbreak of corona-virus(COVID-19), transportation performance in Japan has significantly declined, with considerable delivery delays of international mail items now.

Large numbers of mailing items are piling up in Japanese airports, and their tracking information cannot be updated.
(It is said that tracking information is input only for items which are sent to address countries.)
If cancellation and reduction of flights continues in the future, it is considered that any mails which cannot be sent to foreign countries may be returned to their senders. Currently, we could not accept your request for the investigation of non-delivery items, hoping to response later.

Global situation is now changing drastically, and it is highly possible that your purchased items are returned to us because of increased flight cancellation/reduction.
In such case, we would like to send you notice directly to your e-mail address.

We are sincerely sorry for making you worried, and greatly appreciate your kind understanding.
Please take good care of yourself, hoping this chaos ends sooner….



--Order cancellation due to delayed delivery of COVID-19--

We would like to ask for your kind understanding that we cannot accept any cancellation/refund claim for items, which have already been completed their shipment preparation and departed from Japanese airport, even due to their delivery delays or no update for their tracking information.

As for items, which have already been completed their shipment preparation and NOT departed from Japanese airport, we can accept your cancellation/refund claim, AS LONG AS their tracking information from Japanese airport has not been updated for a long time, staying in Japan.
In such case, however, their shipping fee CANNOT be refunded. Thank you very much in advance for your kind understanding that only the cost of a good will be refunded.