“Shipment suspension notice”
The novel corona-virus(COVID-19) pandemic has caused many countries/territories to take measures such as stopping acceptance of inbound postal items as well as considerable suspension and reduction of flights from/to Japan. In response to this situation, Japan Post Co., Ltd. announced temporary suspension of acceptance and delivery delays of mail items destined to various countries/territories FTTB from Apr. 2th, 2020. We are sorry to notice you the temporary suspension of our shipment to the below countries.
For our customers who have already placed orders, we are to send your items inorder as soon as Japan Post announces release of the restriction. Since the restriction release timing is not fixed for now, however, considerable delivery delays are expected for us to send your items. (More than a few months)
We greatly appreciate your understanding in advance. Thank you.
Kosovo San Marino
Antigua and Barbuda
British Virgin Islands
Dutch Caribbean region
Saint Kitts and Nevis
Turks and Caicos Islands
Republic of Trinidad and Tobago
United Arab Emirates
Papua New Guinea
Wallis and Futuna
--Current situation of International mailing service in Japan--
Due to the worldwide outbreak of corona-virus(COVID-19), transportation performance in Japan has significantly declined, with considerable delivery delays of international mail items now.
Large numbers of mailing items are piling up in Japanese airports, and their tracking information cannot be updated.
(It is said that tracking information is input only for items which are sent to address countries.)
If cancellation and reduction of flights continues in the future, it is considered that any mails which cannot be sent to foreign countries may be returned to their senders. Currently, we could not accept your request for the investigation of non-delivery items, hoping to response later.
Global situation is now changing drastically, and it is highly possible that your purchased items are returned to us because of increased flight cancellation/reduction.
In such case, we would like to send you notice directly to your e-mail address.
We are sincerely sorry for making you worried, and greatly appreciate your kind understanding.
Please take good care of yourself, hoping this chaos ends sooner….
--Order cancellation due to delayed delivery of COVID-19--
We would like to ask for your kind understanding that we cannot accept any cancellation/refund claim for items, which have already been completed their shipment preparation and departed from Japanese airport, even due to their delivery delays or no update for their tracking information.
As for items, which have already been completed their shipment preparation and NOT departed from Japanese airport, we can accept your cancellation/refund claim, AS LONG AS their tracking information from Japanese airport has not been updated for a long time, staying in Japan.
In such case, however, their shipping fee CANNOT be refunded. Thank you very much in advance for your kind understanding that only the cost of a good will be refunded.